FAQ

Yes, we are the official website of WILLBBQ, you can contact us with any questions about the brand or our products.

You can find our official social accounts in the title bar and footer bar of our website: "Facebook", "Instagram", "WhatsApp ".
You can also subscribe by entering your email address in the "Contact Us" section of the navigation bar! Of course, you can also chat with our customer service online in the pop-up section in the bottom right corner, so act now!

1.Because our customers come from all over the world, there will be different names for the same product, you can search for it by entering a single word of the product in the search bar, or by using a close synonym.
2.If you really can't find this product, please contact our online customer service in the bottom right corner! You can also send us a message via the title bar, the social account button in the footer or "Contact Us" and we will get back to you as soon as possible.

1.We support payment by PayPal, MasterCard, VISA.
2.PayPal can be paid directly on the product page or in the shopping cart. We are still working on the interface between credit cards and the website, so if you want to use MasterCard or VISA, you can contact our online customer service, who will send you a credit card payment URL where you can also pay for your order with your credit card. We are sorry for the inconvenience of credit cards, and our technical staff will complete the process of interfacing the website with credit card payments as soon as possible.

1. We currently support logistics services in a broad range of countries including the United States, Canada.
2. If your country is not on this list, please contact us, and we will provide a schedule for when services might become available in your region. We are actively working to expand our logistics support to include more countries and appreciate your patience.

1.We will dispatch and ship within 1~4 days of receiving the order.
2.Because we have many warehouses in different areas, different goods need to be transferred and packed, so the delivery time may vary. If you have any questions, please send a message to our customer service, or leave a message to us in the "Contact Us" section of the website, we will reply to your message as soon as possible. 

Yes, our warehouse packers will check the products before shipping.

1.Normally, after we deliver the goods to the logistics company, you will receive the products within 8-13 working days.
2.Remote areas and large goods will be a little delayed delivery time. Due to the impact of the epidemic, the delivery of goods in some areas may also be delayed, you can check the local department's logistics notice during the epidemic for specific information.
3. Some products have been shipped to local warehouses in your country, so some orders will be delivered within 5 natural days, depending on whether your purchase is shipped from a local or overseas warehouse.

We will send you a logistics URL by email after delivery, click it to check the location of the package. Of course, if there is any logistics problem, you can contact our customer service, we will try our best to locate the goods location for you, please trust our responsibility.

Please contact customer service promptly, or leave us a message. Provide the product you need, your motorcycle model and model number, and your contact information. When the goods are in stock, our customer service staff will be the first to notify you.